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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

Topic 2

Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.

Topic 3

Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.

Topic 4

Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

Topic 5

Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.

Topic 6

Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

Topic 7

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

Topic 8

Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q17-Q22):

NEW QUESTION # 17
A new project request requires quick implementation but involves portfolio realignment. As an IT leader, who should you consult to prioritize this demand?

A. Technical Governance Board
B. Executive Steering Board
C. Demand Board
D. Program Steering Committee

Answer: B

Explanation:
In this scenario, the Executive Steering Board is the most appropriate group to consult. Here's why:
Portfolio Realignment: This implies significant changes to the overall IT portfolio, which falls under the purview of the Executive Steering Board. They have the authority to make strategic decisions about the IT portfolio and prioritize initiatives based on business goals and overall impact.
Why not the other options?
A: Demand Board: The Demand Board typically focuses on evaluating and prioritizing individual demands or requests, but they may not have the authority to make decisions about portfolio realignment.
C: Program Steering Committee: This committee focuses on the governance and oversight of specific programs, not on overall portfolio strategy.
D: Technical Governance Board: This board focuses on technical standards, architecture, and security, not on strategic portfolio decisions.

NEW QUESTION # 18
When advising on release and instance management, what should be considered as key governance factors?
Choose 3 answers

A. Day-to-day instance performance metrics
B. Number and purpose of instance environments
C. Platform scope and deployed applications
D. Operating model and development approach
E. Release performance and instance usage analytics

Answer: B,C,D

Explanation:
Key governance factors for release and instance management include:
B: Operating model and development approach: Define the organization's approach to development (e.g., Agile, Waterfall), release cycles, and how different teams collaborate on the platform.
C: Platform scope and deployed applications: Clearly define the scope of the ServiceNow platform within the organization and the applications that will be deployed. This helps with planning and resource allocation.
E: Number and purpose of instance environments: Establish a clear instance strategy, including the number of instances (dev, test, prod, etc.), their purpose, and how they are used to support development and deployment processes.
Why not the other options?
A: Release performance and instance usage analytics: While these are important for monitoring and optimization, they are not primary governance factors.
D: Day-to-day instance performance metrics: These are operational metrics, not directly related to governance decisions.

NEW QUESTION # 19
Which type of testing is best suited for scenarios requiring repeated execution of tasks over a long period of time?

A. Manual testing
B. Automated testing
C. Ad hoc testing
D. Usability testing

Answer: B

Explanation:
Automated testing is ideal for scenarios involving repetitive tasks over extended periods. Here's why:
Efficiency: Automated tests can execute tasks much faster than humans.
Consistency: Automated tests perform the same steps precisely every time, eliminating human error.
Endurance: Automated tests can run continuously for long durations without fatigue.
Regression Testing: Automated tests are excellent for regression testing, repeatedly checking that existing functionality hasn't been broken by new changes.
Why not the other options?
B: Usability testing: Focuses on user experience and requires human observation.
C: Ad hoc testing: Informal, unplanned testing without specific test cases.
D: Manual testing: Performed by humans, which can be time-consuming and prone to errors for repetitive tasks.

NEW QUESTION # 20
What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?

A. Ad hoc testing
B. Load testing
C. Performance testing
D. Usability testing

Answer: A

Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A: Usability testing: Focuses on user experience and follows a structured approach.
B: Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D: Load testing: A type of performance testing that simulates heavy user load.

NEW QUESTION # 21
What is the primary purpose of the Test Management 2.0 application in ServiceNow?

A. To generate test cases automatically
B. To automate software testing processes
C. To replace human testers with AI
D. To streamline manual testing processes

Answer: D

Explanation:
The primary purpose of Test Management 2.0 is to streamline manual testing processes. It provides a structured framework for:
Planning and Designing Tests: Creating test plans, test cases, and test suites.
Executing Tests: Tracking test execution and recording results.
Managing Defects: Logging and tracking defects found during testing.
Reporting: Generating reports on test coverage, progress, and results.
Why not the other options?
B: To generate test cases automatically: While Test Management 2.0 can help with test case design, it doesn't automatically generate them.
C: To automate software testing processes: This is the role of the Automated Testing Framework (ATF). Test Management 2.0 can be used alongside ATF to manage automated tests.
D: To replace human testers with AI: While AI can assist with testing, Test Management 2.0 is primarily designed to support human testers, not replace them.

NEW QUESTION # 22
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